Cancellation and Refund Policy

1. Free cancellation

• Airport transfers, day trips and one-way transfers: free up to 24 hours before the pickup time.
• Custom trips: free up to 72 hours before the start.
• If you paid by card, we refund the full amount. If you chose cash, there is nothing to pay.

2. Later than that

• Less than 24 hours before the trip (72 hours for custom trips), you can move it to another date once, free of charge.
• If you cancel instead of moving the trip, a card payment is not refunded.

3. If you do not show up

• At the airport the driver waits 60 minutes after the actual landing; in the city — 20 minutes, and we try to reach you three times.
• After that the booking counts as a no-show: the trip is treated as provided and a card payment is not refunded.
• A delayed flight is not a no-show: we track your flight and the waiting time starts after the actual landing.

4. If the driver does not come

If the driver does not arrive or we cancel the trip, you get a full refund and a voucher for your next trip.

5. If the trip cannot take place

If a road or the border is closed, or the weather makes the trip unsafe, we offer a new date or another route. If neither suits you, we refund the full amount.

6. How refunds are paid

• Refunds go to the card that was used for the payment.
• We start the refund within 3 working days after the cancellation; depending on your bank, the money arrives within 5–10 working days.

7. How to cancel or change a booking

Message us in WhatsApp or Telegram, or write to [email protected], and include your booking code (for example, BT-7K3M).